Welcome to Fairfield Housing, Perth Scotland

Report a repair

Repairs can be reported by:

calling directly into our office at 5 Fairfield Avenue
telephoning 01738 630738
emailing: susan@fairfield-ha.org.uk

When you report a repair, we need from you:

details of exactly what is wrong or needs to be fixed
a time when you will be in your home to give access to a contractor – preferably morning or afternoon and the days you will be in
alternatively, you can give us permission to use your spare key if we have one
your telephone number

Please ensure that you report repairs promptly wherever possible, preferably first thing in the morning.
When your repair is reported, we will decide on how long the contractor has to complete the job, depending on how urgent the repair is. There are 4 types of repair priority:

Qualifying Repairs

some small, urgent repairs including blocked sinks and toilets, loss of water supply, loss of power or gas, unsecured external doors. Target time: Within two hours and made safer or repaired within 24 hours of reporting.

Emergency Repairs

for example, serious leaks, choked drains sinks and toilets, no heating or hot water, no power. Target time: contractor to call within two hours or reporting the repair and complete the repair within twenty four hours.

Urgent Repairs

for example, faulty sockets and lights, door entry systems, cracked glass, faulty window catches, faulty door locks. Target time: three working days.

Standard Repairs

this applies to most other repairs including faulty kitchen hinges, door handles, cracked sockets, fencing and bin-shed doors. Target time: seven working days.